Case Study - Clonmel Credit Union

The Challenge

Clonmel Credit Union recognised that digital is the way of the future—and essential to the sustainability of their business model. With manual teller processes slowing operations and staff tied up in routine cash handling, the credit union needed a modern solution to:

• Improve efficiency

• Free up staff time

• Enhance the overall member experience

The Solution

As part of a €2.5 million transformation programme, Clonmel Credit Union revamped its branch, technology, and member services.

A key element of this investment was adopting the Teller Cash Recycler (TCR). Partnering with Sesami and Money Point, the organisation implemented the CM18 TCR, which automates cash handling, streamlines daily operations, and creates a smoother, more professional member journey.

“The Teller Cash Recycler enables a far better member and customer experience and it also enables a far better staff experience. So it’s a win-win from our perspective.”

The Outcome

The impact has been significant:

✅ Better member experience – Faster, seamless transactions
✅ Improved staff experience – More time for meaningful financial conversations
✅ Operational efficiency – Automated balancing at the start and end of each day

Feedback from staff has been overwhelmingly positive, and members are benefiting from a more professional, digitally enabled service.

Looking Ahead

Clonmel Credit Union continues to pursue a digital-first strategy, ensuring that as new technologies emerge, members will always enjoy the superb service and personal support the organisation is known for.

Ready to explore how TCR technology can transform your credit union?
Call 01 8900466 and ask to speak to one of our sales team.