“We're price sensitive. It's hard to find other companies that provide the same service in Ireland. Money Point just seems to be the best value. They’re the cheapest on the counting machines. It doesn’t matter that they’re Irish or not. It’s a price issue for us” - Orla, Purchasing Manager
For this company, keeping costs to a minimum was a necessity. They wanted to find a cash counting solution for each of their stores at a cost effective price. Their first solutions were second-hand cash counting machines. Before long their machines began giving problems. Orla knew it was time to find the best solution for each store.
Orla's role was to achieve the same as most companies, to increase sales and limit costs. This meant there wasn’t much left in the budget for new cash counting machines. Orla’s stores deal in small change and notes which take up a lot of counting time for her staff. She purchased low cost, reconditioned machines to streamline their end of the day counting. As a result, maintenance fees began creeping up, especially when she had one in all 13 of their stores.
“They were courteous and informative. They always got back to you. Their staff were very friendly, especially in comparison to similar companies we’ve dealt with. Their customer service and speed in reverting was second to none. They really did go out of their way to get us a machine that we could afford.”
“Yes, I have and I will again. I can't fault their customer service response times and the quality of products on offer. Even when I need something fixed, they always revert on time. They’re aware some customers might be price sensitive and are helpful with this.”